1. INTRODUCTION
Zdvisor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile applications (collectively, the "Service").
Important: Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this Policy.
2. INFORMATION WE COLLECT
2.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Account Information: Name, email address, phone number, username, and password.
- Profile Information: Profile picture, bio, trading preferences, and investment goals.
- Payment Information: Billing address and payment method details (processed by third-party payment processors).
- Communications: Messages, comments, feedback, and support requests.
- User Content: Posts, trades, reports, and other content you create or share.
2.2 Information Collected Automatically
When you use the Service, we automatically collect certain information, including:
- Device Information: Device type, operating system, browser type, and unique device identifiers.
- Usage Information: Pages viewed, features used, time spent, and interaction patterns.
- Location Information: IP address and approximate geographic location.
- Log Data: Access times, error logs, and referral URLs.
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies.
2.3 Information from Third Parties
- Social Media: If you connect your social media accounts, we may receive profile information.
- Analytics Providers: We use third-party analytics services to understand usage patterns.
- Payment Processors: Transaction information from payment service providers.
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
3.1 Service Provision
- Create and manage your account.
- Provide access to platform features and content.
- Process transactions and subscriptions.
- Deliver personalized recommendations and insights.
- Enable communication between users and Experts.
3.2 Service Improvement
- Analyze usage patterns and trends.
- Develop new features and functionality.
- Conduct research and testing.
- Improve user experience and platform performance.
3.3 Communication
- Send service-related notifications and updates.
- Respond to inquiries and support requests.
- Send marketing communications (with your consent).
- Notify you of changes to our policies or terms.
3.4 Security and Compliance
- Detect and prevent fraud, abuse, and security threats.
- Enforce our Terms of Service and policies.
- Comply with legal obligations and regulatory requirements.
- Protect our rights and property.
4. HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
4.1 With Your Consent
- We share information when you explicitly consent or direct us to do so.
4.2 Service Providers
- We share information with third-party service providers who perform services on our behalf, including:
- Cloud hosting and storage providers.
- Payment processors and financial institutions.
- Analytics and data analysis services.
- Customer support and communication tools.
- Marketing and advertising platforms.
4.3 Business Transfers
- In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
4.4 Legal Requirements
- We may disclose information to comply with legal obligations, court orders, or government requests.
- We may share information to protect our rights, property, or safety, or that of our users or the public.
4.5 Public Information
- Information you post publicly (such as posts, comments, and profile information) may be visible to other users and the public.
5. DATA RETENTION
- We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Policy.
- We may retain information longer if required by law or for legitimate business purposes.
- When we no longer need your information, we will securely delete or anonymize it.
- You may request deletion of your account and associated data at any time.
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest.
- Secure authentication and access controls.
- Regular security assessments and audits.
- Employee training on data protection practices.
- Incident response and breach notification procedures.
Important: No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. YOUR RIGHTS AND CHOICES
7.1 Access and Correction
- You may access and update your account information through your account settings.
- You may request a copy of your personal information.
7.2 Data Deletion
- You may request deletion of your account and personal information.
- Some information may be retained as required by law or for legitimate business purposes.
7.3 Marketing Communications
- You may opt out of marketing emails by clicking the unsubscribe link.
- You may manage notification preferences in your account settings.
- You cannot opt out of service-related communications.
7.4 Cookies and Tracking
- You may control cookies through your browser settings.
- You may opt out of interest-based advertising through industry opt-out tools.
- Disabling cookies may affect platform functionality.
7.5 Do Not Track
- We do not currently respond to "Do Not Track" browser signals.
8. CHILDREN'S PRIVACY
- The Service is not intended for users under the age of 18.
- We do not knowingly collect information from children under 18.
- If we learn that we have collected information from a child under 18, we will promptly delete it.
- If you believe we have collected information from a child, please contact us immediately.
9. INTERNATIONAL DATA TRANSFERS
- Your information may be transferred to and processed in countries other than your country of residence.
- These countries may have different data protection laws.
- We take appropriate measures to ensure your information receives adequate protection.
- By using the Service, you consent to the transfer of your information to other countries.
10. THIRD-PARTY LINKS AND SERVICES
- The Service may contain links to third-party websites and services.
- We are not responsible for the privacy practices of third parties.
- We encourage you to review the privacy policies of third-party services.
- This Privacy Policy applies only to information collected by us.
11. CHANGES TO THIS PRIVACY POLICY
- We may update this Privacy Policy from time to time.
- We will notify you of material changes via email or platform notification.
- The "Last Updated" date at the top indicates when the Policy was last revised.
- Your continued use of the Service after changes constitutes acceptance.
12. CONTACT INFORMATION
For questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: support@zdvisor.com
- Address: Zdvisor, Mumbai, India